Store Policies

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

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Ready to ship on an average of 3 to 7 business days and is shipped USPS.

 

Refunds, Returns and Cancellation Policies: Customer satisfaction is important to us.  Requests for return and refunds need to be made within five (5) days of receipt of purchase.  Please email The Cotton Thistle to request your refund and make a return.

There are no refunds on shipping and handling charges.

The Cotton Thistle is NOT RESPONSIBLE for damage incurred during shipment of a return, so please return items appropriately.

When returning your item please include the following: a.) un-worn item b.) original invoice c.) reason for return.

Credit for your return will be made to the account on the card that the purchase was made on.  Please allow at least 14 days for the refund to be processed once the item is received by The Cotton Thistle and at least two (2) billing cycles for the refund to appear on your statement.

Our contact information:

Email: info@thecottonthistle.com


The Cotton Thistle
6811 Mayo Court
Springfield, Virginia  22150

By telephone:

(571) 379-9565 (between the hours of 9:00 am - 5 pm EST, Monday - Friday)